Tag: survey

Customers don’t trust marketing communications

Customer trust is important; however many customers have the mindset that they are being lied to by businesses. In fact, 74% of customers believe that brands lie in their marketing communications. “Brands invest so...

Quality time a top priority this Christmas

New research from IGA reveals that more than two thirds of surveyed Aussies (67%) are set to change the way they celebrate Christmas in 2020. This is expected to involve supporting local businesses,...

More shoppers keen to support small businesses

It’s clear that Aussies want to support small business owners, and plan to do so over the next 12 months. New research shows that nearly 4 in 5 shoppers will spend money with...

No choice but to step up customer service game

Are Aussie shoppers becoming more savage when it comes to their in-store shopping expectations? New research from Humanforce shows that 63% of shoppers would leave a store, and find a product elsewhere, or...

The value of the credit card now

With travel restrictions still in full-force, including overseas travel seeming to be a distant future, majority of people are spending a lot less than pre-Covid-19. Roland Bleyer, founder of credit card comparison website,...

Online shoppers want retailers to offer click & collect

Consumers are longing for convenience, with new research finding that 54% of online shoppers want retailers to deliver parcels to after-hours location hubs. Parcel pick-up and drop-off (PUDO) network Hubbed’s Click & Collect...

Faster, cheaper internet encourages small business to digitise

Media Release 23 September, 2020 The Australian Small Business and Family Enterprise Ombudsman Kate Carnell has welcomed NBN Co’s $700 million plan to support small business innovation. Under the three-year plan, NBN Co has...

The struggle is real for purchasing essential items

Flashbacks seem to be occurring for a lot of Aussies, as they struggle to find available essential items in the shops. A recent Finder survey shows that one in three shoppers have been...
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