Tag: survey

Free returns and free delivery, the consumer standard

Consumers are making it known that they are not afraid to leave an online shopping cart if the business doesn’t offer free returns or delivery. According to new research from Emarsys, 16.4% of...

SME’s with digital edge optimistic about 2021

Generation Y (aged 25-39) SMEs are looking forward to the year ahead, as 53% are expecting more profit. In the latest MYOB Business Monitor, 1000+ Australia SMEs were surveyed. It’s found that Generation Y...

Aussie shoppers want to make a difference

2020 is triggering a national conscience, with the number of Australians willing to favour ‘good’ brands growing significantly. The Inaugural Cashrewards Shopping for Good survey shows that over half of Aussies surveyed are...

Customers don’t trust marketing communications

Customer trust is important; however many customers have the mindset that they are being lied to by businesses. In fact, 74% of customers believe that brands lie in their marketing communications. “Brands invest so...

Quality time a top priority this Christmas

New research from IGA reveals that more than two thirds of surveyed Aussies (67%) are set to change the way they celebrate Christmas in 2020. This is expected to involve supporting local businesses,...

More shoppers keen to support small businesses

It’s clear that Aussies want to support small business owners, and plan to do so over the next 12 months. New research shows that nearly 4 in 5 shoppers will spend money with...

No choice but to step up customer service game

Are Aussie shoppers becoming more savage when it comes to their in-store shopping expectations? New research from Humanforce shows that 63% of shoppers would leave a store, and find a product elsewhere, or...

The value of the credit card now

With travel restrictions still in full-force, including overseas travel seeming to be a distant future, majority of people are spending a lot less than pre-Covid-19. Roland Bleyer, founder of credit card comparison website,...
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