Tesco to maximise convenience with Metro stores changes

Tesco is implementing operational changes to the way it runs its Metro stores in the UK.

According to the retailer, they will simplify and reduce processes and administrative tasks across all 153 Tesco Metro stores.

Tesco says these changes will allow them to serve shoppers better and to run the business more sustainably.

The changes will also allow the retailer to better align the way it runs its stores to the way that customers are shopping in them.

The Metro format was originally designed for larger, weekly shops, says Tesco. However, today, it is said that nearly 70 per cent of customers use them as convenience stores, buying food for that day.

Among the Metro store changes are:

  • Faster and simpler ways of filling shelves, with fewer products stored in back rooms and more stock going straight to the shop floor.
  • Colleagues working more flexibly across the store to improve customer service at the busiest times of the day and in the right areas of the store.
  • A leaner management structure, as Tesco simplifies its ways of working.

Express store changes

Tesco says it’s also making some small changes in 134 of its 1,750 Express stores. Customer footfall is said to be lower in these stores.

Changes in these stores will include a slight reduction in opening hours during quieter trading periods at the start and end of the day. Stock routines will also be simplified.

Large store changes

In addition, there will be localised changes in a number of large stores. Tesco says this will see the business streamlining operational routines, including its processes for moving stock around the store and filling shelves.

The impact on employees

Tesco’s priority now, according to the retailer, is to support affected employees. Tesco says it will help find alternative roles within the business for as many of them as possible.

They expect that these changes will lead to an overall reduction of around 4,500 employees.

“In a challenging, evolving retail environment, with increasing cost pressures, we have to continue to review the way we run our stores to ensure we reflect the way our customers are shopping and do so in the most efficient way,” Tesco UK & ROI CEO Jason Tarry said.

“We do not take any decision which impacts colleagues lightly but have to make sure we remain relevant for customers and operate a sustainable business now and in the future.”

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