Australians consumers are calling on organisations to bring an improved “human touch” to their customer experience.
According to The Customer Experience Edge: Australia report by Qualtrics and SAP's Centre for Experience Management, consumers...
With retail sales falling, Customology says a top priority for brands next financial year will be finding ways to reclaim and retain customers.
According to findings from a survey of an independent panel...
Marketers are looking to artificial intelligence (AI), especially generative AI, to meet the rising expectations of Australian and New Zealand consumers, according to Adobe research.
The global survey of 13,000 consumers and 4250...
New findings from ShopFully and Nielsen reveal changed consumer behaviour to cut costs at the checkout.
The commissioned study into Australian consumers’ path to purchase highlights shoppers are under financial pressure, with three...
Following the news that Milkrun has been acquired by Woolworths, Finder has shared new data on grocery and food habits.
According to Finder’s Consumer Sentiment Tracker (CST), the average Aussie household spent $194...
Almost half (47%) of the Australians surveyed in a recent pulse study conducted by Monash University are shopping for lower-priced brands more now than they did at the same time last year.
The...
A new report by CommBank iQ takes a look at changes in spending behaviour in response to inflation, interest rate rises and rent increases.
CommBank iQ is a joint venture between Commonwealth Bank...
New RMIT-led research reveals most Australians think food packaging waste is a bigger environmental issue than food waste, but the opposite is true.
With Australians said to be wasting four times more food...
