This year, customer loyalty in retail has fallen by 14% to just 65%, down from 79% in 2022, according to the SAP Emarsys ‘Customer Loyalty Index 2023’.
The annual ‘Customer Loyalty Index’ from leading omnichannel...
New data released by Commonwealth Bank reveals 12,500 Australian businesses initiated approximately $93 million in claims via CommBank’s digital feature, Benefits finder, between June and December 2021.
The dedicated Benefits finder for Business dashboard...
