Tag: Humanforce

Demand for casuals increases

Almost 70% of casual workers surveyed by Humanforce report that in 2021 their work shifts have returned to or exceeded pre-pandemic levels. Only 27% of the casual workers surveyed report they are...

Casual workers play key role in customer satisfaction

New research finds that the happiness of casual workers has a “crucial” influence on customer experience. According to the study from Humanforce, 79% of the Australian casual workers surveyed reveal that their workplace...

No choice but to step up customer service game

Are Aussie shoppers becoming more savage when it comes to their in-store shopping expectations? New research from Humanforce shows that 63% of shoppers would leave a store, and find a product elsewhere, or...

Aussie casual workers feel lonely at the workplace

Nearly one-third of Australia’s casual workers, many of which who are working in retail, report feeling lonely in the workplace. This feeling of loneliness leads to lower employee engagement, and lasting customer experiencing...
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