Online retailers can let out a tiny sigh of relief as new statistics show that majority of consumers don’t expect their parcels to be delivered the same day.
Hubbed found that 48% of online shoppers who choose same-day delivery need their parcel within 2 to 3 days.
Additionally, 24% of shoppers select same-day delivery as a guarantee that their parcel will actually arrive, and 28% say they need their order the same day.
“More consumers than ever are shopping online – from March to December last year alone, online retail sales averaged a growth of 66%,” CEO and founder of Hubbed David McLean says.
“This growth has led to an increase in demand for a fast and seamless shopping experience.
“However, given the fact that most online orders aren’t needed urgently, the availability of same-day delivery options is placing additional pressure on retailers to process orders in tight timeframes, as well as couriers, who are already handling unprecedented parcel volumes.
“Given this, it may be important for retailers to ensure other delivery choices are available to customers, such as click and collect. This allows customers to have more control over their parcel deliveries and ensures the swift delivery of items without the pressure of having to fulfil orders within a day.”
Additionally, from the survey, Hubbed found that 59% of respondents find locations such as petrol stations or parcel lockers easier to collect parcels from.
“Now that Aussies are returning to the workplace, they may be more inclined to select alternative options which are open after hours and on weekends,” Mr McLean adds.
The full survey results can be viewed here.
