7-Eleven Australia has won the Canstar Most Satisfied Customers – Service Stations Awards for the second year running.
The 7-Eleven Australia team beat 10 other brands to receive the 2019 award, following its 2018 triumph.
Canstar carries out “extensive independent customer research” into the experiences of service-station customers Australia-wide. It asks customers to give feedback on their overall customer satisfaction. This feedback includes scores out of five for:
- Store appearance and cleanliness
- Petrol price
- Product range.
The 7-Eleven team received five stars in the ‘Appearance and cleanliness’, ‘Service’, ‘Convenience’ and ‘Range of other items’ categories.
‘Getting it right’
7-Eleven CEO Angus McKay says the award is “great recognition” of the collective effort and focus from the whole 7-Eleven team.
“I’d like to thank our customers who have recognised us two years in a row, and Canstar for this award,” he said.
“In retail, you’ve got to do a lot to make sure that every single transaction is a great one. And in our business, that means getting it right for more than 240 million transactions a year. That can’t happen without the collaborative efforts of our franchisee partners, our store leaders, store teams and the support office.”
Mr McKay paid special tribute to the in-store staff throughout the 7-Eleven network.
“Our store-based teams do a brilliant job of delivering the offer to our customers through the high standards and great value they provide and their great service in-store.
“I’m very proud of the more than 10,000-strong team who have contributed to making this recognition possible. Thanks to every person in our network for your ongoing commitment to going that extra mile to make our customers’ experience with 7-Eleven extraordinary.”