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Zarraffa’s Coffee celebrates managers at annual conference

Celebrating its key frontline staff at a bespoke event, Zarraffa’s Coffee hosted its annual Managers’ Conference and Awards last week on the Gold Coast.

Zarraffa’s recognised its top Store Managers from across the company at the two-day event, highlighting those who consistently demonstrated excellence, while also acknowledging “an incredible year” for the Australian-owned and operated franchise group.

Held at Intercontinental Hotel Sanctuary Cove on 10-11 October, the event was themed ‘Shaping the Future’ and offered an opportunity for Zarraffa’s management and team members to convene and engage in a mix of keynote presentations, panel discussions and insights that culminated in a celebratory Awards dinner.

Zarraffa’s Coffee CEO Marnie Sheldon.

“The Managers’ Conference provides a unique opportunity for Zarraffa’s management, from all corners of the company, to come together, expand our learning and inspire our store manager group,” says CEO Marnie Sheldon.

“This conference is more than just a gathering – it’s a space for our store leaders to share, learn and inspire one another, setting the course for the brand’s future and their own professional development.”

The conference also unveiled the company’s Manager Program that establishes a pathway for store ownership specifically for its store managers.

“We understand that the cost of store ownership can often be beyond the means of some of our Brand’s most experienced and biggest advocates,” Ms Sheldon said.

“Rather than have them pursue their professional dreams elsewhere, we have established a model of financial support that can lead to store ownership, while also progressing our store expansion plans in new territories – it’s a win-win.”

Capping off the event, the 2023 Manager Awards were presented across several categories at a signature dinner on the evening of 11 October. The winners are:

Leadership Award

Jessica Thorne – Toowoomba Drive Thru

Game Changer Award

Madyson Mcall – Caloundra and Currimundi

Rookie of the Year Award 

Gabbi Scheafer – South Tweed

Brand Ambassador Award

Doug Montgomery – Victoria Point, Capalaba and Cleveland.

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