Tag: study

Retailers passing increased CODB onto consumers

Fifty-eight per cent of Australian retailers surveyed admit to passing the “majority” of the higher costs of doing business onto consumers, according to new research from Shopify. Twenty-three per cent of respondents...

Aussies reluctant to sacrifice certain luxuries

Millions of Australians are refusing to give up their little luxuries, according to new research by Finder. A Finder survey of 1096 respondents revealed three quarters of surveyed Australians (74%) – equivalent to...

Generative AI’s potential in retail

Australia’s retail sector could unlock billions of dollars in value by 2030 if it accelerates the “responsible adoption” of generative artificial intelligence (GAI), finds a new report. The report, Australia’s Generative AI Opportunity,...

Aussie retailers embracing AI and automation

44% of surveyed Australian retailers are either investing in or planning to invest in artificial intelligence (AI) and automation, according to recent research conducted by Shopify. These technologies are being employed for various...

Consumers are after ‘human-like’ experiences

Australians consumers are calling on organisations to bring an improved “human touch” to their customer experience. According to The Customer Experience Edge: Australia report by Qualtrics and SAP's Centre for Experience Management, consumers...

Winning loyalty as spending falls

With retail sales falling, Customology says a top priority for brands next financial year will be finding ways to reclaim and retain customers. According to findings from a survey of an independent panel...

Aussies changing shopping behaviours amid cost-of-living pressures

New findings from ShopFully and Nielsen reveal changed consumer behaviour to cut costs at the checkout. The commissioned study into Australian consumers’ path to purchase highlights shoppers are under financial pressure, with three...

How Aussies are shopping for food

Following the news that Milkrun has been acquired by Woolworths, Finder has shared new data on grocery and food habits. According to Finder’s Consumer Sentiment Tracker (CST), the average Aussie household spent $194...
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