Tag: staff safety

Addressing customer aggression with VR

Almost 90% of HR leaders in retail and hospitality report concerns about the safety and wellbeing of frontline workers due to customer aggression. The findings are from an independent YouGov survey commissioned by...

Managing customer frustration with cashless transactions

Media Release 15 June, 2020 Many retailers have implemented store policies against cash transactions to minimise the risk of transferring the COVID-19 virus from one person to another. University of NSW microbiology professor Peter White explains...
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