Tag Archives: ombudsman

Ombudsman lauds Labor stance on unfair contracts

Ombudsman Kate Carnell has welcomed the Labor party’s commitment to three key changes to legislation on unfair contract terms. Australian Small Business and Family Enterprise Ombudsman (ASBFEO) Ms Carnell described Labor’s announced changes to unfair contract terms as “in line with our submission to the review currently being undertaken by …

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Ombudsman welcomes proposed overhaul of ‘jobactive’

Kate Carnell has welcomed Labor’s policy announcement to overhaul jobactive, which she says is letting small businesses down. In a recent statement, the Australian Small Business and Family Enterprise Ombudsman was scathing about the employment services system. “(It’s) not meeting the needs of small business operators in Australia,” she said. …

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Big banks still ‘feeding’ off SMEs

Ombudsman Kate Carnell says she’s concerned that major banks still haven’t lowered costs for the use of debit cards. Despite promises, she says, the banks still haven’t put into action the “least-cost routing” of debit cards’ tap-and-go payments. ‘Still waiting’ “The House of Representatives Standing Committee on Economics recommended banks …

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E-invoicing will improve SME cashflow, says ombudsman

Australian Small Business and Family Enterprise Ombudsman Kate Carnell says e-invoicing is good for small and medium-sized businesses (SMEs). Ms Carnell argues that it streamlines payments and improves cashflow, and therefore makes SMEs more productive. She also welcomed the Australian Treasury’s public consultation on how e-invoicing could work best. $28 …

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Ombudsman: small businesses ‘disappointed’ with banking report

Ombudsman Kate Carnell says many small businesses will be disappointed by Royal Commissioner Kenneth Hayne’s interim report into banking misconduct. Ms Carnell says the banks’ behaviour affected many small businesses. But so far, she says, they have not received “adequate consideration” from the Royal Commission. She said, “The interim report …

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Want business success? Look after your mental health

For World Mental Health Day, Australian Small Business and Family Enterprise Ombudsman Kate Carnell reminded small business owners of the importance of mental wellbeing. “Today [Wednesday October 10] marks World Mental Health Day,” she said. “A timely reminder for Australian small businesses and family enterprises to assess their work practices …

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