Australian consumers are witnessing a transformation in how they interact with brands, with rapid advancements in AI technology making the customer journey more personalised and efficient. A special report by EY shows...
Viva Energy Australia has selected DataMesh to revolutionise payments and customer experiences across its rapidly expanding fuel and convenience retail network.
The multi-year agreement will see DataMesh provide its cutting-edge payment solutions tailored...
A new KPMG report shows Australian retailers must capitalise on the structural shift to online retailing by embracing emerging technology to secure future customer growth.
The report ‘Towards seamless commerce’ assesses the maturity...
While Australians say they’re having fewer bad customer experiences, according to the Qualtrics XM Institute, more are cutting spending with a brand after just one bad interaction.
Local consumers surveyed in new research...
Grill’d has expanded its partnership with payments platform Adyen with the hopes of enhancing its customer experience.
With Adyen’s help, Grill’d is looking at optimising its payments strategy, developing a frictionless omnichannel experience...
Australians consumers are calling on organisations to bring an improved “human touch” to their customer experience.
According to The Customer Experience Edge: Australia report by Qualtrics and SAP's Centre for Experience Management, consumers...
New research from Manhattan Associates has found that 80% of Australians are now more discerning and selective in their purchasing decisions compared with twelve months ago, creating a significantly higher barrier to...
Marketers are looking to artificial intelligence (AI), especially generative AI, to meet the rising expectations of Australian and New Zealand consumers, according to Adobe research.
The global survey of 13,000 consumers and 4250...
