Tag: customer aggression

Addressing customer aggression with VR

Almost 90% of HR leaders in retail and hospitality report concerns about the safety and wellbeing of frontline workers due to customer aggression. The findings are from an independent YouGov survey commissioned by...

ARA and SDA urge government to get tough on aggressive behaviour

The Australian Retailers Association (ARA) and the Shop, Distributive and Allied Employees Association (SDA) are urging state and territory governments across the country to implement tougher penalties for people who assault retail...

Managing customer frustration with cashless transactions

Media Release 15 June, 2020 Many retailers have implemented store policies against cash transactions to minimise the risk of transferring the COVID-19 virus from one person to another. University of NSW microbiology professor Peter White explains...

It is completely un-Australian, says ACAPMA

While Australians have a lot to be proud of, there is a disappointing side to the response of shoppers through this COVID-19 pandemic. ACAPMA has made note that it is extremely disappointing to...
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