The volume of customers giving feedback directly to brands after a bad customer experience in Australia declined in 2023, according to new research by Qualtrics.
A drop in feedback on bad experiences hasn’t...
bp hopes to enhance its global employee experience through expanding its use of generative AI, implementing Copilot for Microsoft 365.
Copilot for Microsoft 365 is a cloud-based service that integrates with the Microsoft...
Coca-Cola Australia has launched its first “futuristic flavour” co-created with human and AI, Coca-Cola Y3000 Zero Sugar.
The launch also includes a new AI-powered experience that will give fans an “unexpected and exciting”...
7-Eleven Australia is partnering with Grabango to develop My 7-Eleven App Pay and Go 2.0.
The Grabango technology uses AI to enable customers the choice to skip the register, without the need to...
Australia’s retail sector could unlock billions of dollars in value by 2030 if it accelerates the “responsible adoption” of generative artificial intelligence (GAI), finds a new report.
The report, Australia’s Generative AI Opportunity,...
44% of surveyed Australian retailers are either investing in or planning to invest in artificial intelligence (AI) and automation, according to recent research conducted by Shopify.
These technologies are being employed for various...
Marketers are looking to artificial intelligence (AI), especially generative AI, to meet the rising expectations of Australian and New Zealand consumers, according to Adobe research.
The global survey of 13,000 consumers and 4250...
Intelligent audio startup Qsic, has struck a multi-million, multi-year partnership for national rollout across the Shell Coles Express network. This will provide Australia’s “largest” company controlled convenience network with Qsic’s retail audio...
