KFC takes flight with drone delivery

Wing, Australia’s “first” on-demand drone delivery service, and global restaurant chain, KFC, are teaming up to pilot a drone delivery service to deliver Kentucky Fried Chicken, and a range of hot and fresh menu items, direct to homes and workplaces in Logan, Queensland.

The drone delivery pilot, an Australian-first for KFC, will initially be available to a small number of households in the South East Queensland suburbs of Kingston, Logan Central, Slacks Creek, Underwood, and Woodridge, and service will gradually expand to include other nearby locations.

Customers simply download the Wing delivery app from the App Store or Google Play, enter their address, and submit their order. Their KFC food items will be prepared fresh by the KFC team at the Wing delivery site, for delivery by drone, with no delivery fee.

To date, KFC customers have been able to enjoy delivery of the world’s most popular chicken chain through traditional ground-based delivery methods, with 46% of KFC restaurants globally offering delivery.

In partnership with Collins Food Limited, a ‘cloud’ kitchen has been developed. This unique kitchen will freshly prepare KFC’s chicken ready for drone delivery, allowing customers to get their KFC “within minutes.”

Wing’s City Manager, Queensland, Dave Ojiako-Pettit.

“We’re excited to be teaming up with KFC, to expand their delivery options for customers by taking its customer favourites to new heights, through the skies of Logan, Queensland — the drone delivery capital of the world,” says Wing’s City Manager, Queensland, Dave Ojiako-Pettit.

“We’ve seen a significant increase in use of our on-demand drone delivery service in South East Queensland. Wing made more than 100,000 deliveries to the Logan community in 2021, with many customers finding on-demand drone delivery especially useful as they stayed home, and relied on our contactless service to deliver the things they needed.”

“We’re always looking for ways to enhance the customer experience, so we’re thrilled to be teaming up with Wing to provide the Logan community this Aussie first,” says KFC Australia CMO Kristi Woolrych. “Given the last 18 months, Australians have relied on delivery more and more, so it’s great to be making life easier for fans who want to get their hands on KFC in a flash. You know the future truly is here when you can get hot, fresh Kentucky Fried Chicken delivered by a drone from the click of a few buttons!”

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