Dominating the category with an impressive set of results, JAX Tyres & Auto has further confirmed its position as the customer experience leader in the automotive industry after the company was crowned winner of Canstar Blue’s Most Satisfied Customers – Car Tyre Retailers 2025.
Canstar Blue is one of Australia’s respected comparison websites and has been helping Australians make better-informed decisions on purchasing over 300 different goods and services since 2010.
JAX Tyres & Auto achieved the highest scores across a range of performance areas, including store layout and presentation, product range, quality of products on offer, value for money and customer service – outperforming all other national retailers in the tyre category.
JAX Tyres & Auto CEO and Managing Director Steve Grossrieder said: “Being recognised by Canstar Blue as the number one tyre retailer for customer satisfaction is an incredible achievement and a proud moment for our entire network. This award reflects our consumer promise of Peace of Mind Driving, delivered through transparency, trust and professionalism. The trust our customers place in us everyday is never taken for granted, with our customer centric culture truly embedded in our DNA.”
This recognition follows a string of recent accolades for the business, having been awarded CX Team of the Year at the 2025 CX Awards, Inside Retail – Retailer of the Year Award 2023, CX Transformation of the Year 2022 and 2020 and, CX Leader of the Year 2020. These sit alongside multiple other awards across the franchising and automotive industry, all helping to further cement JAX Tyres & Auto’s commitment to placing customers at the centre of its operations.
JAX Tyres & Auto Chief Franchising Operations Officer April Harwood said: “We don’t view customer experience as a one-off initiative at JAX Tyres & Auto, it’s embedded in how we operate every day and, being recognised at a national level validates the hard work our team brings to every interaction, every day.”
Canstar Blue spokesperson Eden Radford said: “Congratulations to JAX Tyres & Auto for receiving the 2025 Canstar Blue Most Satisfied Customer Award for Car Tyre Retailers. When choosing a car tyre service centre, customers are after a service they can rely on and trust. This is why earning a Canstar Blue Most Satisfied Customers Award is a remarkable achievement, with the winner determined by the opinions and ratings of customers themselves.
“This year’s results prove JAX Tyres & Auto’s accolade is certainly well deserved, with a top rating of five stars for overall satisfaction as well as customer service, product range, and store layout and presentation. This achievement is certainly worth celebrating, and a fantastic endorsement from JAX Tyres & Auto’s own customers.”
With 94 locations nationwide and growing, JAX Tyres & Auto continues to be recognised as a leader in the premium automotive retail space, with best practice customer experience across Australia.
About JAX Tyres & Auto
Founded in 1949, JAX Tyres & Auto is one of Australia’s most well respected and professional tyre and mechanical retailers, specialising in tyres, wheel, suspension, vehicle servicing and vehicle safety checks. The company operates through more than 90 stores in Australia. Monthly, it serves more than 60,000 customers and provides them with the best tyre brands, advice, service and price for cars and 4x4s. JAX Tyres & Auto is also at the forefront of tyre retailing technology through a strategy called JAXIT, which encompasses digital deployment to stores and consumers from the central source of data, which allows consumers to search and choose a solution 24/7/365 for all their tyre and automotive maintenance needs from the convenience of online. Its complimentary JAX Inspect report assesses all the vital parts of customer vehicles so that no matter the journey, JAX can get people there with surety and safety, enabling peace of mind driving.
