APCO Service Stations has been acknowledged Canstar Blue, 2023 Most Satisfied Customers Awards – Petrol & Service Stations. The results compared the market average and was based on 2201 consumers.
“Moving from second place last year, to this year beating last year’s winner Costco is a big achievement for us,” the company said, scoring 5 stars almost across the board of customer satisfaction ratings.
“We are family owned and run and never forget that it is our whole family who we credit this win to.”
Drivers of APCO’s Customer Satisfaction included; price of petrol and customer service, followed by appearance of service station. Price of petrol proved to be the key driver of overall customer satisfaction.
“APCO is committed to keeping fuel prices fair and honest – for our customers and partners, so to know customers are satisfied with what we are doing in this space re-instils our confidence in this area,” the company said.
“One of APCO’s founding principles was to provide people in regional areas with quality, essential fuels at competitive prices; this value continues to be a company focus today.
“Our stores and their teams love serving customers and providing a welcoming, friendly and fun environment, for people on the go to those who want to meet up and relax. We pride ourselves on greeting our customers with a smile and helping make the inconvenient – convenient for them.”
“With above market average across all areas versus other brands we are proud to acknowledge this is reflective of the really strong year we’ve had at APCO,” the company said.
With the cost of fuel currently causing a major strain on customers finances, we are proud to be there to help our customers out.”
