7-Eleven encouraged by response to new Wage Repayment Program

More than 190 claims have been lodged in the three weeks since 7-Eleven’s decision to assume responsibility for the repayment process.

The total number of wage repayment claims submitted stands at 3,895 (as at May 31, 2016). 7-Eleven says 192 claims have been lodged since it assumed responsibility for the repayment process and, over the same period, only two claims have been withdrawn.

The 7-Eleven Wage Repayment Program will finalise its first round of claims assessments over the coming days and will publicly report progress consistent with its stated commitments.

To provide further transparency, 7-Eleven has shared the values and design principles that govern the Wage Repayment Program. The terms of reference of the independent secretariat, managed by Deloitte, have also been shared on the program website.

7-Eleven has invited the Fair Work Ombudsman to review the values and design principles, along with any other aspect of the program, as part of its ongoing liaison with the regulator.

“7-Eleven took the Wage Repayment Program process in-house in order to deliver a robust and efficient process that puts money in the hands of aggrieved franchisee staff as quickly as possible,” 7-Eleven CEO Angus McKay said.

“While we understand that confidence in the program will ultimately rest on outcomes, not principles and intentions, we are very encouraged by the fact that a significant number of new claims continue to be submitted.

“Our focus now is on maintaining trust with new and existing claimants, by accelerating the assessment of their claims and the payment of entitlements.”

7-Eleven encourages any current or former staff who believe that they have not been paid their full entitlements to come forward and submit their claim to the secretariat on 1800 619 802 or

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