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EDITOR’S LETTER What a year 2020 is shaping up to be. Since our last edition the landscape as we know it is very different. The constant change and uncertainty have now become the norm, and the time to reinvent is now. Convenience World has also experienced some big changes this month. Most notably, our Group Publisher Bianca Velez has stepped back from her role at Retail Media for a well-deserved rest and a new adventure. This departure has allowed me the opportunity to take the reins of the magazine for the past month. I’m Amy Harvey, and while many of you may not know who I am, I have been the Managing Director of Retail Media for almost a decade. It has been a pleasure bringing you this latest edition of Convenience World, an issue that shines the spotlight on the P&C sector and how the industry has managed through the COVID-19 pandemic (see page 14 to read about how retailers have addressed the pandemic) and more. While I’ve enjoyed bringing you this latest issue, I’m even more excited to welcome back a familiar face to the Retail Media team, Lorna Gloria. We welcome back Lorna as Guest Editor and are excited for you to read and see more of her in the coming months. So, while the landscape is changing continuously, we hope our news and the information found in this edition bring you valuable insights as you navigate your way through this challenging and changing time. Thank you, Amy Harvey Amy Harvey Managing Director, Retail Media EDITOR’S LETTER MAY/JUN, 2020 CONVENIENCE WORLD 3