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Contents NEWS 12 ‘Strong results’ for convenience despite Covid-19. 13 Jeff Rogut announces retirement from AACS. 14 Ampol is back on Aussie forecourts. 14 7-Eleven introduces new digital advertising. 15 Amazon Flex expands into Brisbane. 16 Mintel’s ‘quick way’ to understand and compare global consumers. 17 Aussie businesses note cashless growth spurt. 18 Brand trust not ‘make or break’. EVENT 20 Foodservice Australia returns to Melbourne. STORE PROFILE 24 Bowser Bean Café launches 15th location at Breakwater. 26 SPAR launches Express store in Orange. EXCLUSIVE INTERVIEW 27 NightOwl Convenience CEO Adam Adams. 28 Evie Networks CEO Chris Mills. INDUSTRY INSIGHT 31 The health and wellbeing of our retail workers, National Retail Association. 32 Rethinking business in a post-Covid market, Franchise Council of Australia. 34 Time to take stock, Australian Small Business and Family Enterprise Ombudsman. 35 A renewed sense of purpose for newsagents, Australian Lottery and Newsagents Association. 36 The Covid effect and the recovery, IRI. CAFÉ PROFILE 38 Paradox Coffee Roasters: raising the bar in specialty coffee. MARKETING MIX 41 Recent brand activity from Deliveroo and My Medical Supply. ON THE SHELF 42 The latest developments from Allen’s, Pop Fiction, bean ground & drunk, My Medical Supply, Chemcorp International, Level Beverages, Danone, and Arnott’s. FEATURES AND CATEGORY REVIEWS 44 Healthy Options: is there space for ‘nice cream’ in convenience? 47 Pandemic whacks snacks, but sentiment remains positive. 54 Beverages: it’s time to refresh. 59 Confectionery: research critical as financial woes bite. 65 Summer fun, yes but in a novel, pandemic way. PETROLEUM AND CONVENIENCE BUSINESS 70 POS/POP: aisle help when you choose. 75 States must pay for anti-federal decisions, ACAPMA. 76 Prime Minister announces new national fuel security plan, ACAPMA. 78 Oil companies to prolong Covid fuel security cooperation. 37 What’s in your cup? The smell, taste and feel of the perfect coffee, WKSHOP. 6 CONVENIENCE WORLD SEP/OCT, 2020