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Contents NEWS 4 ‘Right person at right time’ to lead Ampol. 4 April petrol prices reached record lows. 5 Scheme to support cafes feeling pandemic hit. 5 FWO plans for the year ahead. 6 Amazon drives innovation with SMB grants. 6 Buy Aussie now with new online platform. 7 Aussies still show up at work with flu symptoms. 7 Casual workers feel lonely at work. 8 TVC and retail OOH combo ‘boosts ad impact.’ 8 Aussies struggle to make ends meet. Industry Insight 9 Why multiskilled retail teams are key, ReThink Productivity. 10 A chance to make the awards system work, National Retail Association. 11 A recovery plan for small business, Australian Small Business and Family Enterprise Ombudsman. 12 A voice for franchising and SMEs in challenging times, Franchise Council of Australia. 13 How small retailers can become more efficient through Covid-19, Australian Lottery and Newsagents Association. Feature 14 Business through innovation: innovation in the ‘new normal’ era. Store News 22 Krispy Kreme’s ‘world famous’ factory store to open in Mount Gambier. 22 7-Eleven opens microformat store in Brisbane. Store Profile 23 Bright new day for reopened OTR Glandore store. Marketing Mix 28 Recent brand activity from Hi-Chew and Procter & Gamble. On the Shelf 29 The latest developments from Kinder Bueno, Doctor Proctor, Greenback, Mars Wrigley, Arnott’s and Lion Dairy & Drinks. Features and Category Reviews 31 Coffee: creating the flavour you favour. 33 The nature of a ‘better’ beverage. 39 Confectionery: choc full of positives despite crisis crunch. 47 Convenience Essentials: stores step up to the plate. Petroleum and Convenience Business 52 An unnecessary absence of optimism, ACAPMA. 54 Fuel price regulation in Australia?, ACAPMA. 57 Commitment to a sustainable future, Hussman Oceania. 58 Equipped for success with innovation, Zummo Juicers. JUL/AUG, 2020 CONVENIENCE WORLD 1