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Contents NEWS 8 7-Eleven expands investment in regional Australia. 10 New Sunrise discusses outlook and recovery. 12 Coles Local expands in Sydney. 13 Expert tips for a healthy 2021. 14 Top priorities for winning the shopper in 2021. INDUSTRY INSIGHT 16 Franchising geared for growth in 2021, Franchise Council of Australia. 18 Take stock of business, Australian Lottery and Newsagents Association. 20 Market failure hurting small businesses, Australian Small Business and Family Enterprise Ombudsman. CAFÉ CONVENIENCE 21 Risk and reward with green coffee sourcing, WKSHOP. 22 Café profile: The Baron beckons with ‘banging coffee.’ 24 Coffee cups raised to doing good. MARKETING MIX 27 Recent brand activity from Ferrero and Hi-Chew. ON THE SHELF 28 The latest developments from Nestlé, Arnott’s and Ferrero. FEATURES AND CATEGORY REVIEWS 30 Australian Made: pandemic push for local. 39 Backing better beverages in 2021. 48 Ice Cream: trouble turns to triumph for a cool treat. 54 Store Equipment: meet retail’s new lockers and rollers. PETROLEUM AND CONVENIENCE BUSINESS 57 Biofuel mandates are a costly joke, ACAPMA. 59 2021 will be a year for cautious optimism, ACAPMA. 2 CONVENIENCE WORLD JAN/FEB, 2021