Page 9 - Conveniece World Magazine Nov/Dec 2020

Ampol General Manager of Retail Operations done well in our response to Covid-19 and ensuring we maintain these strengths moving forward, including maintaining our focus on customer needs. Coles CEO Steven Cain The 2020 financial year was an extraordinary one for Coles and the whole Australian community, as together we faced the challenges of drought, bushfires and the Covid-19 pandemic. As part of the four-year transformation strategy we set out in June 2019, we declared our purpose is to sustainably feed all Australians to help them lead healthier, happier lives. In 2020, we played an important role, not just in keeping Australians supplied with food, beverages and fuel, but in supporting the economy through the employment of 118,000 team members and hundreds of thousands more who work for the businesses supplying and supporting us. Over the year we’ve also made substantial progress in transforming our business. We executed one of the largest range updates in Coles’ history, introducing more than 1600 TO PAGE 8 Kate Thomson 2020 has been an equally challenging and exciting year, as we dealt with the onset of Covid-19, while at the same time achieving some important milestones in our business. We started off the year with adapting to new ways of working in response to the pandemic, including our office teams transitioning to a work-from-home model and providing paid leave to our frontline REFLECTIONS ON 2020 How did the year shape up for the petrol and convenience industry? Convenience World asked key figures to reflect on the past 12 months. PETROL & CONVENIENCE SUMMARY teams (including casuals) for quarantine periods. For our customers, we had to be really flexible and ensure that we kept a close eye on demand. This meant improving the availability of grocery products, including toilet paper, and making additional products available on Uber Eats. Importantly, this year we officially launched the revitalised Ampol brand and began the transition of our retail network. Our teams have been working tirelessly behind the scenes on this project and we’ve been pleased to launch a handful of Ampol sites across the country, including, in Sydney, the very first of our rebranded Ampol sites, at Concord, and our first Ampol Woolworths Metro site, at Dee Why. As we move into 2021, we’ll be learning from what we’ve NOV/DEC, 2020 CONVENIENCE WORLD 7