Page 42 - Conveniece World Magazine Nov/Dec 2020
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CAFÉ CONVENIENCE FROM PAGE 39 Café Convenience future predictions Ms Nguyen who works closely with non-P&C cafes predicts that the health trend will still be in full force. “People are seeking healthy options with additional benefits, so food and drink that not only looks good, tastes good, but has additional health benefits, such as nootropic drinks. “Ultimately, consumers will continue to seek vegan, plant-based options, sugar-free options, healthy indulgence options.” When it comes to cafes in the P&C channel, Mr Brick talks about the major shift towards grab-and-go hot food. “Over the counter service increases overheads and slows down the process of getting a hot meal. New technology as such as the Flexeserve Zone, an open hold holding cabinet will enable hot food to be an off-the-shelf purchase like a chocolate bar or grabbing a carton of milk while achieving greater freshness and quality.” Mr Brick says that the team is working on helping P&C cafes maximise their grab-and-go offerings. “We are working with a number of brands on developing enhanced grab-and-go offers that benefit both the consumer and operators, the next 12 months will be really exciting.” Mr Gronow’s predictions on the future include service stations evolving to something even more, than a café and somewhere to top up fuel. “I think service stations will become a ‘one stop shop’ where you can get your breakfast, lunch and dinner, as well as do your shopping/laundry/mail etc. “Drive thrus will become more prominent within the industry. Currently we are making this shift at Bowser Bean Café by offering three drive thru locations, with the hope of having seven by mid next year.” The café industry whether it be from the P&C channel or not, are evolving with customer expectations, and proving to live up to the title of great. "I think service stations will become a ‘one stop shop’ where you can get your breakfast, lunch and dinner, as well as do your shopping/ laundry/mail etc." 40 CONVENIENCE WORLD NOV/DEC, 2020
