Woolworths opens Brisbane online fulfilment centre

Woolworths has unveiled a new multi-million-dollar online customer fulfilment centre (CFC) to better serve the growing demand for online grocery shopping in Brisbane.

Located 18km from the CBD and servicing an area that spans from Beenleigh to Mt Ommaney, the 10,000sqm facility is described as having wider aisles and more shelf space than a standard supermarket. This, says Woolworths, allows personal shoppers to handpick orders from a range of more than 25,000 products “quickly, accurately and efficiently”.

The new facility is the only CFC in the Woolworths network to offer direct to boot. It will support up to 30,000 home deliveries and direct to boot pick up windows a week, while creating up to 800 jobs.

“Online grocery shopping has been well and truly embraced by our Brisbane customers, many of whom are looking to reclaim time in their busy lives,” says Woolworths Managing Director eComX Sally Copland.

“Over the past three years, we’ve seen the demand for online groceries in metro Brisbane more than triple, a trend we are actually seeing across the entire state of Queensland. To keep pace with this demand we’re investing in new online infrastructure to offer our customers more delivery windows and an even more reliable service.

“As well as strengthening our network capability, this new state-of-the-art facility is an important part of our ongoing commitment to investment and jobs in Queensland. We’re delighted to be welcoming hundreds of new team members to our new facility.”

Sustainability features

Said to be designed with sustainability “front and centre”, the facility includes features such as rainwater harvesting, and smart metering to help monitor and reduce energy consumption.

The facility also features more than 850 solar panels that will provide approximately 20% of the site’s total annual electricity consumption.

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