UCB CEO Darren Park (right) officially opened the conference.
Reacting to change
Mr Park highlighted that UCB’s focus is not just about building a better UCB, but about building a better C-store industry. To do this, he said, the industry has to build skills and knowledge so that it can adapt, change fast – and always having a back-up plan.
Other topics he covered included working to build big brands, not private label, and the importance of data. He also shared how UCB continuously audits its stores and gives information to suppliers.
‘Pocket rocket’ Mikaela (right), aged 11, gave a short but impactful message about using technology and data, adapting to change, being relevant, and being ready to service future consumers, her generation (generation z).
The other conference speakers were:
- Caroline Waite, Sales Director – Impulse, Frucor Suntory. She spoke about women in convenience.
- Craig James, Head Economist at CommSec. He reported on consumer spending, employment, wages, the Australian dollar, interest rates, the stock market, and how these affect business and the economy.
- Brett Barclay, Director at Convenience Measures. He addressed challenging the status quo and changing retailer behaviour as the channel is fast moving.
- Chris Helder, International Key Note Speaker and author. He gave an entertaining session on “cutting through the noise and making an impact”.
The trade show had a very good mix of suppliers. They had put a lot of effort into their stands and displayed great energy when engaging with retailers.