Tag: service

Trust and loyalty drop in 2023

The volume of customers giving feedback directly to brands after a bad customer experience in Australia declined in 2023, according to new research by Qualtrics. A drop in feedback on bad experiences hasn’t...

Caltex unveils new Melbourne ‘concept’ store

Caltex has revealed a new petrol and convenience concept store, The Foodary, in a Melbourne suburb. According to Caltex, The Foodary in Derrimut “provides a glimpse into the future of the Australian service...

National groundwater-monitoring service launches

Leighton O’Brien, a market leader in fuel-analytics software and field technologies, has launched a new service to assist convenience-fuel operators in meeting their compliance obligations and in reducing the risk of groundwater...
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