While Australians say they’re having fewer bad customer experiences, according to the Qualtrics XM Institute, more are cutting spending with a brand after just one bad interaction.
Local consumers surveyed in new research...
The volume of customers giving feedback directly to brands after a bad customer experience in Australia declined in 2023, according to new research by Qualtrics.
A drop in feedback on bad experiences hasn’t...
Australians consumers are calling on organisations to bring an improved “human touch” to their customer experience.
According to The Customer Experience Edge: Australia report by Qualtrics and SAP's Centre for Experience Management, consumers...
Workers in Australia are looking for new jobs, asking for extra shifts, and switching to cheaper brands as everyday expenses eat up a bigger chunk of their paychecks, according to new research...
Nearly nine in ten Australian say they were dissatisfied with their experiences as customers in 2021, according to the Qualtrics 2022 Global Consumer Trends launched this week.
This dissatisfaction could be costing businesses in Australia...
Qualtrics is releasing research that shows what Aussie consumers expectations are when it comes to business in a post-pandemic world.
“As we move forward from the pandemic, the eyes of the world are...
As Australian businesses begin to map their recovery from the current downturn, new research released from Qualtrics outlines the biggest drivers of brand trust in this new normal, and the manner in...
Retaining employees saves time, effort and money. A good employee experience or engagement program are crucial.
Steve Bennetts is Senior Principal Consultant, Employee Experience, at software and management company Qualtrics. He said: “The...
