Leading parcel delivery service commences 12-month discovery phase of delivery app design to enhance customer experience
21 May, 2020
Australia’s leading parcel delivery franchise, CouriersPlease (CP), has commenced a 12-month discovery phase of its new driver application designed to assist its fleet of franchisees to choose the most efficient runs to expedite parcel pickups and deliveries.
CPGo – an Android and iOS-based application – has been installed on every Zebra TC56 handheld device operated by over 750 franchisees, to assist with the delivery of millions of parcels each year. Last year, CP delivered more than 19 million parcels across Australia.
CPGo works by defining the quickest calculated route each franchisee should take before they commence their run in an optimised pickup and delivery sequence, based on various parameters. These include business operating hours, current traffic conditions, suburb-specific cut-off times, and pickup and delivery location. As traffic conditions evolve in real-time and parcel pickups change throughout the day, so too will the route defined for the franchisee.
The new application benefits CP franchisees by eliminating the guesswork, and for their customers, the uncertainty of traffic and expected delivery times when collecting and delivering their parcel runs. It enhances efficiency for drivers by providing them with the best delivery route to improve staff performance and customer service.
Throughout the 12-month discovery phase, CP will be analysing information and data to determine how it can harness the technology capabilities further to enhance the delivery experience for the end consumer.
Paul Roper, Chief Commercial Officer at CP, says: “We’re extremely excited at the prospect of analysing our delivery performance via the CPGo app over the next 12 months as we continue our transformation journey. Our franchisees each have exclusive delivery and collection rights to their respective territories, most of whom are familiar with the area. However, there’s always the element of the ‘unknown’ around every corner at any time throughout the day, which can impact the delivery experience for the end consumer.
“CPGo will not only benefit our franchisees, but it will be a valuable asset for our contractors filling in who may not be familiar with the area and best route to take. We anticipate that our investment in this technology will significantly reduce the number of hours they will spend each week in traffic and help avoid routes that slow down deliveries. For our customers, this technology provides increased transparency from pickup to delivery via a series of timely notifications across key milestones. We are looking forward to harnessing the power of this technology and delivering the future.”
Source: The Ideas Suite.